Categories

  • The latest news, updates and important information from Just Starting Out.

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    3 Posts
    jso_adminJ
    If you need help or notice something that concerns you, please let us know. This page explains the best way to contact the Just Starting Out team. General help and questions For ordinary questions about using Just Starting Out or the community: Check the Help and Support category to see whether your question has already been answered. If appropriate, start a new topic using a clear title and without including private information. For account, subscription or personal enquiries, contact JSO Support privately. Please include enough information for us to understand the problem, such as the page or feature involved and any error message you received. Screenshots can be helpful, but check that they do not reveal passwords, payment details or other sensitive information. Reporting a post or member If you believe a post, message or member has breached our Community Guidelines, use the Report option attached to the relevant content. When reporting something: Choose the most appropriate reason Briefly explain what has concerned you Include links or supporting information where relevant Do not start a public argument or encourage other members to target the person Do not repeatedly submit the same report Reports are sent privately to the moderation team. The member you report will not be told who submitted the report, although we cannot guarantee anonymity where disclosure is required by law or necessary to investigate a serious matter. Submitting a report does not automatically mean that content or an account will be removed. We will review the context and decide whether action is required. Confidential or serious concerns Please contact Just Starting Out Support privately if your concern involves: Harassment, threats or intimidation Fraud, scams or deliberately misleading activity Discrimination or hate speech The misuse of personal or confidential information A dispute that should not be discussed publicly A concern about a JSO moderator, representative or member of staff Information that could identify a child or vulnerable adult Include a short factual explanation, relevant usernames or links, and any evidence you are entitled to share. Please avoid sending unnecessary personal information. Safeguarding concerns If you are concerned about the safety or welfare of a child or vulnerable adult, follow the instructions in our Safeguarding Policy and contact us. Do not post safeguarding information publicly or attempt to investigate the matter yourself. If somebody is in immediate danger or a crime is taking place, call 999. For a non-emergency police matter in the UK, call 101. Just Starting Out is not an emergency service, and a forum report may not be seen immediately. Account or security concerns If you believe your account has been accessed by somebody else: Change your password immediately Secure the email account connected to your Just Starting Out account Sign out of unfamiliar devices, where possible Contact Just Starting Out Support Do not post security or account details publicly Just Starting Out will never ask you to publish or send us your password. What happens after a report? Depending on the nature of the concern, the JSO team may: Review the relevant content and account activity Contact you for further information Edit, move, hide, lock or remove content Warn, restrict, suspend or remove an account Refer a serious matter to the appropriate authority Take no action where the content does not breach our rules We aim to acknowledge private reports within 2 working days, although urgent safety concerns will be prioritised. We may not be able to tell you the full outcome of an investigation because we must also respect the privacy and legal rights of other people involved. However, every genuine report will be considered. Please use the reporting process honestly. Knowingly making false or malicious allegations may itself breach our Community Guidelines. Useful links Contact Just Starting Out Support Community Guidelines and Terms of Use Safeguarding Policy Complaints and Reporting Policy Privacy Policy Thank you for helping us keep the Just Starting Out Community safe, respectful and genuinely useful. The Just Starting Out Team

  • Ask questions and get help from other users

    1 Topics
    1 Posts
    jso_adminJ
    Welcome to the Help & Support category This is the place to ask for help with using Just Starting Out and the Just Starting Out Community. You can start a topic here if you need help with: Creating or completing your profile Using a Just Starting Out feature Finding your way around the community Posting, replying or managing notifications Understanding how leads, introductions or other platform features work Resolving a technical problem or error Anything else you are unsure about Other members may be able to share useful advice, and the Just Starting Out team will respond where official help is needed. Before starting a topic Please check whether your question has already been answered. If not, create a new topic with a short, clear title that describes the problem. For example: I can’t upload my insurance document How do I change my business location? Community notifications are not arriving What happens after I express interest in a job? Titles such as “Help!” or “It doesn’t work” make diagnosing the problem considerably more adventurous than it needs to be. What to include To help us understand the issue, please tell us: What you were trying to do What happened instead Any error message you received Whether you were using the website, community or mobile app The device and browser you were using, if relevant What you have already tried Screenshots can be helpful, but check them carefully before uploading. Protect your personal information This is a public community area. Please do not post: Passwords or sign-in codes Payment or bank details Your full address, telephone number or private email address Identity documents, certificates or insurance documents Private correspondence or customer information Any other confidential or sensitive information For questions involving your account, subscription, payments or personal information, please contact Just Starting Out Support privately. Reporting a concern Please do not use this category to report another member, discuss a personal dispute or publish allegations about an individual or business. Use the Report option on the relevant content or follow the instructions in How to Get Help or Report a Concern. If someone is in immediate danger or a crime is taking place, contact the emergency services. Just Starting Out is not an emergency service, and community posts may not be seen immediately. A few final pointers Please create a separate topic for each problem and post it only once. If you find the answer yourself, let us know what worked—it may help the next person with the same issue. You can also find useful information in: Frequently Asked Questions Community Guidelines and Terms of Use How to Get Help or Report a Concern Contact Just Starting Out Support We’ll do our best to point you in the right direction. The Just Starting Out Team

  • A place to talk about whatever you want

    1 Topics
    1 Posts
    jso_adminJ
    Welcome to General Discussion This is the place for conversations about starting, running and growing your business that do not fit neatly into one of our more specific categories. You might use this category to: Ask other professionals for ideas or opinions Share an experience and what you learned from it Discuss the everyday challenges of working for yourself Talk about tools, working practices and business decisions Ask questions that may apply across several trades or professions Celebrate a milestone or share some encouraging news Start a useful conversation with the wider Just Starting Out community Topics could include: What do you wish you had known when starting out? How do you stay organised when work becomes busy? When did you first feel like your business was established? Which everyday business expense surprised you most? How do you handle quieter periods? Keep discussions useful Please use a clear topic title and give members enough information to understand what you would like to discuss. Different members will have different experiences and opinions. You are welcome to disagree, but please keep replies respectful and constructive. Challenge the argument, not the person making it. Before posting, check whether another category would be more appropriate. In particular: Questions about using Just Starting Out belong in Help & Support Promotional posts should only appear where promotion is permitted Reports or concerns about another member should be submitted privately Official Just Starting Out news and updates will appear in Announcements The Just Starting Out team may move a topic if it would be easier to find elsewhere. Promotion and recommendations You may mention your own business when it is relevant to the conversation, but please do not use this category primarily to advertise services, collect leads or repeatedly post promotional links. If you recommend a product or service with which you have a commercial connection, please make that clear. Protect people’s privacy General Discussion is visible to other community members, so please do not publish private customer information, personal contact details, confidential correspondence or details of disputes involving identifiable people or businesses. If you need to report content or raise a concern, use the Report option or follow [How to Get Help or Report a Concern]. All posts must follow our [Community Guidelines and Terms of Use]. Otherwise, pull up a virtual chair and join in. Starting a business involves plenty of questions, occasional triumphs and at least one piece of software that refuses to cooperate for no defensible reason. We look forward to hearing from you. The Just Starting Out Team